Etsy Shop Policies Generator — Returns, Shipping & Custom Orders

Act as an experienced Etsy seller and e-commerce consultant who specialises in writing shop policies that protect sellers, set clear buyer expectations, and reduce disputes and refund requests.

Generate a complete set of Etsy shop policies for my store:

Shop Type: [SHOP TYPE] (e.g. handmade jewellery, digital downloads, vintage clothing, print on demand)
Products Sold: [PRODUCTS DESCRIPTION] (e.g. hand-stamped silver rings, wedding printable templates, 1970s denim jackets)
Do You Offer Customisation?: [CUSTOMISATION] (e.g. yes — name engraving, no, yes — colour choice only)
Shipping Locations: [SHIPPING LOCATIONS] (e.g. US only, US + Canada, worldwide)
Processing Time: [PROCESSING TIME] (e.g. 3–5 business days, instant digital download, 2 weeks for custom orders)
Return Policy Preference: [RETURN PREFERENCE] (e.g. no returns on digital items, exchanges only, 14-day returns on physical items)
Typical Packaging: [PACKAGING] (e.g. bubble mailer, gift box with tissue, digital email delivery)

Generate complete, professional shop policies covering:

1. **Welcome & Shop Overview** (2–3 sentences setting a friendly, professional tone)

2. **Processing & Shipping Times** — clearly distinguish processing time from carrier transit time; include a note about delays outside your control

3. **Returns, Exchanges & Refunds** — what qualifies for a return, the process the buyer should follow, and any exceptions (digital items, custom orders, damaged goods)

4. **Digital Downloads Policy** (if applicable) — how buyers access the file, what format it comes in, no-refund rationale, and what tech support you offer

5. **Custom & Personalised Orders** — timelines, how you share proofs for approval, cancellation cut-off, and what happens if a buyer requests changes after production

6. **Lost or Damaged Packages** — who is responsible, what evidence you need from the buyer, and how you resolve it

7. **Cancellations** — the time window a buyer can cancel and any conditions

8. **Contact & Response Times** — when buyers can expect to hear from you and preferred contact method

Write each section in a friendly but firm tone. Be specific — vague policies invite disputes.

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